We hope that you’re pleased with your purchase from LOCKAPACKAGE LTD, however we do understand that occasionally, you may need to return goods to us. We’ve set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you. Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk). We reserve the right to inspect the goods and verify any fault(s) and/or any damage. Please also be aware that if you are not home when we attempt to collect the goods at the scheduled time, we will charge for a new collection.
If You Have Simply Changed Your Mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that the goods have not been in your possession for more than 7 Working Days after the day on which you received the goods (‘Working Day’ means all days other than Saturdays, Sundays and public holidays). You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order. If we collect the goods from you, we will charge you for the cost of collection (and we may if we wish deduct this from your refund). Please call 0800 689 0016 to discuss with our sales agent the procedure for returning the goods. Alternatively email us at firstname.lastname@example.org
Goods Become Faulty During Use. If your goods become faulty within 12 months of delivery, please call 0800 689 0016 to arrange for us to repair or replace the faulty product. The decision to either replace or repair the faulty product rests exclusively with LOCKAPACKAGE LTD. Please note that this warranty does not cover the batteries themselves or the replacement of any batteries within the LOCKTIN electronic lock.
Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 7 days with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. In most cases, where goods are being returned to us due to damage on arrival, then a repair is simply not practicable. Please call 0800 689 0016 to discuss with our sales agent the procedure for returning the goods. Alternatively email us at email@example.com
Goods Not As Ordered
If you receive goods from us that differ from what you have ordered, then we require that you notify us within 7 days by calling us on 0800 689 0016 or email us on firstname.lastname@example.org